ROLES
Manager, Designer, Facilitator, Mentor
ACTIVITIES
Wireframes, Mural Brainstorming sessions
COLLABORATION
Visual Design, Engineering, Data Science, Content Strategy, Product Management
TIME LINE
4 months
Situation
We were designing the Autodesk Assistant, a chatbot that uses AI to deliver self-service responses and seamlessly connects you to an agent. I was managing a team of 3 designers and we were working to replace the decision tree led interactions across all properties with conversational flows. We started running into challenges with multiple iterations of components being used across our deliverables leading to confusion and re-work across the engineering, QA and design.
Problem Statement
How might we ensure consistency and efficiency and reduce effort and errors as we design flows and scale across use cases and properties.
Task
Design and document reusable components in a central place so that designers and engineers can reference them easily.
Action
I led the initiative for my design team by specifying the goals, distributing tasks in Asana, organizing followups, setting up sessions to share with engineering and
Results
UI components align with DHIG and Weave design systems
Documented in Figma + Zeplin
Conversational patterns ensure consistency in experience, tone & voice
Documented in Figma